Service Description:
Vacay Security provides remote video monitoring services. This includes scheduled monitoring by Vacay Security staff to ensure property security and guest compliance.
Requirements:
Vacay Security is not responsible for providing any video monitoring equipment including cameras or networking hardware. The customer is solely ressponsible for meeting these minimum technical requirements and providing Vacay Security with the necessary access to perform the monitoring services.
Security Cameras:
Customers must have security cameras (preferably Ring brand) instaled on their property. Cameras should be connected to a power source(wired connection is preferred over battery-powered to prevent downtime). Customers are responsible for maintaining any required paid subscriptions with their camera provider to ensure uninterrupted service.
Internet Service:
Customers must have a stable internet connection with sufficient bandwidth to support live video streaming from their security cameras.
Camera Access:
Customers agree to share access to their security cameras with Vacay Security for remote viewing and monitoring purposes.
Service Term:
Service will automatically renew each billing period until canceled by the customer
Subscription Fee:
The subscription fee is billed monthly and applies to a single location per subscription.
Billing:
Monthly membership fees will be automatically charged to the customer's provided payment method each billing period. Customers agree to maintain an up-to-date payment method to avoid service interruptions.
Termination:
- By Vacay Security: Vacay Security reserves the right to terminate service at its sole discretion, including for non-payment or violation of these terms.
- By Customer: Customers may cancel their service at any time by providing written notice at least 7 days prior to the next billing cycle.
Refund Policy:
Vacay Security does not provide refunds or credits for any unused days of service.
Limitation of Liability:
Vacay Security makes every effort to provide prompt alerts but cannot guarantee issues will always be detected or responded to immediately. Vacay Security is not liable for any property damage, theft, or guest issues that occur during service. Customers agree to seek remedies from guests, rental platforms, or insurers and not hold Vacay Security liable.
Waiver of Legal Action:
By using our services, the customer waives all rights of taking legal action against Vacay Security or its affiliates for any claims arising from the use of services.
Intended Use:
Monitoring services are intended only for ensuring property security and guest compliance and not for any inappropriate or illegal surveillance of guests. In compliance with Airbnb’s policies, no cameras are allowed to be installed inside the property unless the services rendered are for personal use. Customers are responsible for notifying guests of security cameras per local regulations.
Independent Entity:
Vacay Security has no direct relation to Airbnb, Ring, or any other third-party service providers.